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Policies & FAQS

POLICIES

SHIPPING

We aim to process and ship all Domestic and International orders within 3 - 5 business days of purchase for standard shipping and next business day for priority shipping. During high volume times such as sales or new releases, please allow up to 10 - 12 business days.

The customer is responsible for ensuring we have the correct address prior to shipping. Curious always ships to the shipping address supplied at the time of checkout and is not responsible for packages delivered to an incorrect address. Reshipment on packages returned to Curious due to incorrect address reship at the customer's cost. We ship most packages via USPS

We are unable to make adjustments to your order's contents after an order is placed -- our distribution center often processes orders within a few hours of them being placed so you must contact us IMMEDIATELY if you notice any discrepancies on your order notification. We are not able to cancel orders once processing begins, so recommend emailing within 30 minutes of placing your order if you find the information is not correct.

MISSING PACKAGES

Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door -- sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.

Packages that are lost by USPS will be replaced after 15 days of non-movement for domestic packages and 8 weeks for international. We do not issue refunds on lost packages.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.

INTERNATIONAL ORDERS

International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.

DAMAGES OR DEFECTS

A store credit or exchange will be offered to you in the event that an item you received is damaged or defective in any way. You MUST contact us within 15 days of receipt to initiate a claim. Please inspect your items carefully upon receipt. Defective items must be returned to us to initiate your claim. Curious assumes return shipping responsibility on all damaged or defective items. We do not offer exchange, refund, credit or otherwise on purchases over 15 days.